iON Tech Ltd Terms & Conditions

  • iON Tech EV chargers are only available to buy direct from iON Tech. Existing customers In communications please be sure to include your order number, date of purchase and the EV charger serial number that can be found on the side of the EV charger.

    RETURNS

    Cancellation and Returning Goods

    Right to cancel

    We have a 30 day returns policy should you decide that you no longer require the item/s you purchased from us. 

     

    All items must be returned to us undamaged and unused. In some circumstances, if an item/s is returned and replacement items are subsequently ordered. Please take the appropriate steps beforehand to ensure that the item is suitable for use with your vehicle. In purchasing this item/s you agree that you, the buyer, are responsible for returning the item and to pay any postage fees. Items that are returned must include postage that requires the recipient to sign for the item as proof of delivery. Please provide us with tracking information in case there are issues with delivery of the item. We cannot be held responsible for any items if they are sent without such proof and subsequently do not arrive. Once the item/s have arrived with us and meet the requirement of being undamaged, a refund will be issued. Any goods returned to us in a damaged condition will either be returned to you or, at our discretion, a partial refund of the cost of the goods will be offered, dependent on the condition of the item.

    Returning Goods

    • You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
    • You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.
    • This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
      1. goods that are made to your specifications or are clearly personalised;
    • Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
      1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
    • Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
    • The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
    • To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). 
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    • Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
    • If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we receive back from you any Goods supplied
    • If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to us at the returns address we send to you without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods if the Contract was cancelled for reasons beyond our control. You agree that we cannot be held responsible for any Goods that are sent to us but do not arrive.
    • For the purposes of these Cancellation Rights, these words have the following meanings:
      1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
      2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object

    Shipping Information

    Standard deliveries to the mainland UK will be shipped using a 2 working day service, except Bank Holidays or during periods that the office is closed, which will be notified on the website. Deliveries to UK Islands and Highlands may have an additional cost and the delivery times will be between 1 to 3 working days. If items are out of stock, it will be stated on the product page. If items in your order are out of stock due to a stocking error, we will advise you by email or telephone and inform you of the estimated time that the item/s will be in stock. We will also offer like for like replacement if there is such an item available, or a refund. Deliveries to mainland UK are free. If the item is returned and exchanged, a charge to cover the cost of shipping will be made. A tracking number or link will be sent by the courier via the email and/or mobile phone number specified during checkout so that you can track the progress of your delivery. 

    The cost of shipping is variable, dependent on weight and shipping location of your order and is set by the courier. Deliveries to the mainland UK are made by Royal Mail unless otherwise stated. Other couriers may be used.